Position Summary

The Halton Hills Public Library is seeking an Information Technology Technician who will provide training and support to staff and members of the public to ensure customer service excellence, while bringing a hands-on, experimental approach to learning and a “tinkerer” mindset, with a strong interest in exploring, testing, and troubleshooting using tools and emerging technologies.

The Information Technology Technician will provide customer service and support for new technologies for all ages. The position will plan, coordinate, and conduct all ages programming and training sessions on the use of makerspace technologies and consumer devices to support staff and patron knowledge. In addition, they may be called upon to actively resolve end user help requests both in-person, via email or by telephone and work on a public service desk and help patrons of all ages and backgrounds make the greatest use of the library by providing in-depth information, service and advice on print and non-print collections.

This position will work out of the Georgetown and Acton Branches and is required to work weekdays, evenings, and weekends. The position will report to the Youth Services Librarian.

Position Responsibilities

These responsibilities indicate the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the incumbent. The incumbent may be asked to perform other duties as required and as the nature of library services evolve.

• Champion and promote new makerspace technologies and consumer devices to the public and staff

• Process, plan and provide on-site technology certification and other programs

• Instruct the public and staff in the use of technology for our Makerspace (Creativity Centre) such as 3D printing, Adobe Creative Cloud, sewing and embroidery machines, and Cricut.

• Instruct the public and staff in the use of makerspace technologies, consumer devices and social media

• Develop help sheets and frequently asked questions lists for end users

• Field incoming help requests from members of the public via email, telephone, and Book a Librarian service in a courteous manner

• Apply diagnostic utilities to aid in troubleshooting, and machine maintenance in consultation with the I.T. Specialist

• Plan, conduct and evaluate creative, cultural, dynamic, innovative, and literacy-building programs for all ages, as well as library programming on Makerspace technologies, social media, e-resources, and desktop software

• Represent the Library at outside events and to community organizations (local events, schools, community centres)

• Instruct the public and staff in the use of the catalogue and the Library’s other online resources such as our website and databases

• Assist with the development of Makerspace procedures

• Assist in supervising the work of Community Engagement summer students

• Serve as a member of the Emerging Technology Committee

• Perform other job-related duties

Qualifications

Essential

• Minimum education: A Diploma in Computer Science/Information Science or equivalent

• 6 months – 1 year experience working in a similar position, or equivalent education and experience

• Superb customer service skills

• Excellent attention to detail

• Well-developed library-programming and presentation skills

• Able to accommodate a variable schedule

• Able to organize time efficiently

• Ability to interact pleasantly and courteously with the public and staff, and to promote a harmonious workplace

• Strong written and oral communication skills.

Desirable

• Additional training in Library techniques or related disciplines

• Keen interest in emerging technology trends and continuous learning

• Valid driver’s license

• Access to a vehicle

Hours:                                             

• Approximately 28 hours per week

• Includes weekdays, evenings, and weekends in both Acton and Georgetown Branches or at event locations

Compensation: The rate for this position is $36.38 to $43.31 per hour

Position Details: This posting is for an existing vacancy in the Community Engagement department

Application Deadline: September 27, 2026 at 11:59 pm

Start Date: October 2026

To Apply:       

Qualified candidates may submit a detailed cover letter and resume in confidence to the Library by 11:59 pm on September 27, 2026. Those candidates offered an interview will be required to provide the names and contact information of two references at that time.

Please identify the title of the position and the job number that you are applying for in your cover letter and on the Resume Submission Portal where indicated.

Please apply using the method of application below.

Online: Resumé Submission Portal: www.hhpl.ca/ResumePortal

We thank all those who apply but advise that only those applicants selected for an interview will be contacted.

The Halton Hills Public Library is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. If contacted for an interview, please advise the Library’s Executive Assistant at 905-873-2681 Ext. 2523 of any measures you feel you need to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

The Halton Hills Public Library uses artificial intelligence (AI) supported tools during the screening and assessment stages of the recruitment process. These tools may assist in reviewing applications to support fair and efficient candidate evaluation.